We use our cultural database to provide the right recommendations for your markets

International conversion rate optimisation (CRO)

Our view on overall site usability is that user experience must result in the desired conversion, whether that’s a content download, video engagement, lead capture or e-commerce sale. Thus, conversion rate optimisation is hugely important.

We ensure all CRO recommendations include a fully culturalised perspective that carefully aligns your website design, font, colours, images, language and functional detail with local in-market cultural expectations. This approach makes Oban’s conversion rate optimisation services best in class across all international digital marketing campaigns.

Our services focus on:

User research

We manage and report on users’ reactions to current and planned website pages, using remote interviews (alongside screen and sound recordings) with your global customers and internal stakeholders. User testing enables us to identify major UX issues and barriers to online conversion. We also use our unique LIME network (Local In-Market Experts) to clarify how users experience your website wherever they are.

Tracking users

Using best in class software, we create heat maps of your web pages to identify where and how users click, hover, scroll, fill in forms and complete/abandon shopping baskets. In combination with screen recording tools, we can clarify whether certain elements are blocking user journeys and can observe how users move across pages. Deep diving into site analytics is also useful and allows us to see which pages and funnels are underperforming or performing well and why.

Expert reviews

We use expert reviews to assess your digital marketing efforts (using the principles established by Jakob Nielsen’s usability guidelines) and evaluate issues including information consistency, user control over content, and the use of ‘clear’ language.

Oban has earned a unique position in the market as recognised experts in cultural differences in behaviour, use of technology and preferences for design. We use our cultural database and work through our team of LIMEs (Local In-Market Experts) to provide recommendations that are suitable for each of your markets.

Testing

By encompassing A/B testing and more complex multi-variate testing (MVT), we have significant experience in testing website pages and providing improvement recommendations, usually via detailed page wireframes or low fidelity page prototypes. Test variations can include changes to on-page titles, on-page copy, calls to action (CTAs), images, data capture forms, e-commerce ‘funnels’ and payment pages.

Results – Dell

Oban surveyed 1,200 online consumers across seven markets, giving them a series of tasks to undertake using the Dell home page, a category page and a product page. Our survey found significant differences in site engagement, but also identified similarities across markets. Surprisingly, the three distinct preference clusters weren’t necessarily linked by language or geography. Our findings had important implications for Dell’s regional designs. Elements that weren’t popular in certain regions were amended and our research was used to predict the optimal placement for calls to action and other important on-page elements.

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Selected Oban clients

Since 2002, Oban has helped numerous businesses – from challenger brands to category leaders – grow internationally using digital marketing techniques.

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Merlin Entertainments

We have worked with Merlin since 2017 on a range of SEO, Content and UX projects for their attractions, including London Eye and Madame Tussaud's, as well as providing paid media support for the launch of Legoland Japan.

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Jo Malone London

We have worked with Jo Malone London since 2015, through their sale to Estee Lauder Group and ever since. We provide ongoing technical SEO services and SEO migration consultancy across 21 markets,  plus SEO training for their broader team.

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BBC World Service

We have worked with the BBC World Service since 2015 and have won several awards for our work, most recently in India. We provide above the line planning and buying across a range of markets in Africa, the Middle East and Asia, including  Egypt, Nigeria, Ethiopia, Kenya, Senegal, India and more.   We run a diverse range of campaigns using multiple formats, from wrapped buses in Nigeria to TV advertising in Egypt and radio advertising in India.

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Unit4

Global software company Unit 4 partners with Oban. We support them with SEO, including managing the consolidation of their multiple sites to one main domain.

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Big Bus Tours

We started working with Big Bus Tours in 2015. We promote tours in over 20 cities to travellers from over 150 countries. We meet ambitious growth targets year after year, delivered within strict cost parameters, providing impressive and sustainable growth. Google have used our work as a worldwide case study. We have won awards including Travolution's prestigious Best paid Media Campaign and  Digital Marketing Campaign of the Year.  Since the pandemic,  we have bounced back to our best ever set of results in 2023, winning an E-commerce Cross-border award. The judges said 'It’s a master class in paid media resilience and adapting to changed circumstances and demonstrates how a three-pronged paid media strategy delivered stunning results, far exceeding the last year before the pandemic. For marketers looking to understand the optimal blend of manual and Smart Bidding, this entry provides key insights – as well as proving the value of a granular campaign structure, bespoke user journeys for different audiences, multi-lingual opportunities, and continually iterating campaigns to deliver sustainable competitive advantage.' 

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AXA

We provide Paid Media,  SEO and Content for AXA Global Healthcare working with consumers across 140 markets. We have won several awards for our work including Best Use of Search and Most Effective Marketing Campaign. We have worked with AXA since 2014.

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Microban

We worked together on a range of services including technical SEO, content,  UX and Paid Search in the UK, US Germany and Thailand.  'We've worked with Oban for almost 6 years now and we trust and value their opinions across both organic and paid media.'

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IFS

IFS develops and delivers enterprise software for manufacturing and distribution businesses. Oban have been working with IFS since 2019 to create and deliver their SEO strategy and implementation, which included consolidating 19 sites into one with no loss of organic visibility.

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Conair

We have been working with Conair for three years providing a mix of Paid Media support and Above the Line activity across European markets for their portfolio of brands which include BaByliss and Cusinart. Navigating a complex retail landscape with multiple resellers, we help drive brand awareness in an increasingly cluttered and competitive market.

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YMCA

YMCA Downslink is Oban's chosen charity, supporting young vulnerable people and preventing homelessness. We provide strategic advice and digital marketing support to help them recruit supporters and achieve their fundraising goals.

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First Sentier Investors

First Sentier Investors is a global asset management business. We have worked with FSI for 5 years providing a mix of global SEO strategy, implementation and migration support across markets in Asia and Oceania, delivering continuing sustainable organic traffic and session growth. 

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